General

• What are the limitations of the trial versions?
• Can I use the trial, 20-users, license for a commercial project?
• Who is using SmartFoxServer? Are there any real examples?
• Is there a place where I can get support for SmartFoxServer?
• I need dedicated hosting for SmartFoxServer. Can you provide it?

Buying

• I want to buy a license, what should I do?
• I already have a license and I want to upgrade it, how much does it cost?
• What should I do to upgrade my current license?
• What happens after I submit my order?
• Are there any additional tax/VAT costs?
• What kind of support do we get after purchasing a license?

License

• Can I install SmartFoxServer on more than one machine?
• Can I change the IP address of my SmartFoxServer license?
• Does the SmartFoxServer license expire?

General

What are the limitations of the trial versions?
The trial versions come with all the available features (server, documentation, examples etc.) together with a free license for 20 concurrent users. There are no time limitations.

Can I use the trial, 20-users, license for a commercial project?
Yes, the free license can be used in commercial projects. If you use the free license you should add a small note in your product saying that it is powered by SmartFoxServer, although it's not mandatory.

Who is using SmartFoxServer? Are there any real examples?
Many companies all over the world are using SmartFoxServer to power their multiuser applications and games. We maintain a Showcase Gallery with a selection of some great projects created by various gaming agencies: click here to see the gallery.

Is there a place where I can get support for SmartFoxServer?
Yes, we have a very active support board where you can ask for help. The board already contains hundreds of discussion and it's likely that your problem was already discussed. Before posting a new one, please use the Search function.

I need dedicated hosting for SmartFoxServer. Can you provide it?
We don't provide hosting directly but we can suggest two options:

1. Virtual Private Server (VPS)
   You can buy a VPS hosting plans for as little as 15-20 euros/dollar per month. A VPS allows you to have a dedicated server with root access where you can install any application, so you can easily set up SmartFoxServer. This is a good option when you have a small budget and you can manage the server by yourself. You can learn more about VPS here.
   
   
2. Dedicated hosting plan
   If you need a more advanced dedicated plan we suggest you to check ShockwaveServers.
   They provide a wide range of hosting solutions for game servers, including SmartFoxServer.

Buying

I want to buy a license, what should I do?
We have an online-shop where you can order one or more licenses in a few mouse clicks.
Follow this link to go the shop.

I already have a license and I want to upgrade it, how much does it cost?
Our upgrade policy is very simple: you pay the difference between the new license and the one that you already have. There are no other hidden or additional costs.

What should I do to upgrade my current license?
In order to upgrade your license, please contact us.

What happens after I submit my order?
It depends on what you are buying and on the selected payment method.

• If you pay using PayPal, you will be redirected to the PayPal website to complete the transaction.
• If you pay by wire transfer you will be sent to a page containing our banking info to proceed with the payment.
• If you are buying SmartFoxServer, as soon as we receive the payment confirmation we will send you the license file (this usually takes 24-36 hours).
• If you are buying SmartFoxBits, after the payment confirmation you will receive an email containing the link to download the product.

Are there any additional tax/VAT costs?
All prices listed in the website exclude VAT (Value Added Tax).

• Customers buying as individual (not companies) from the EU have to add an extra 20% for the VAT.
• All other customers (companies from EU or other countries and individuals from countries outside the EU) don't pay additional taxes.
• Italian customers always pay an extra 20% (IVA).

What kind of support do we get after purchasing a license?
Support is freely available through our public forums.
Please allow 3-4 days from the reception of the request, even if we usually respond more quickly.
Also, when you buy a license you will get a 15 days prompt email support.

We can also provide faster, dedicated support and consulting via email, IM, Skype or phone. You can contact us for more details and a price quote.

License

Can I install SmartFoxServer on more than one machine?
Each server license is valid for a single IP address; if you need to run multiple instances of the server on more than one IP you need to buy more licenses. You can however run multiple instances using the same IP and by configuring each instance to run on a different TCP port.

Can I change the IP address of my SmartFoxServer license?
Yes. If you need to move your server to a new machine or you just need to change the IP address you can contact us and we'll send you a new, updated license. The "IP change" requests are usually processed in 24-48 hours.

Does the SmartFoxServer license expire?
No.