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Moderators: Lapo, Bax

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Lapo
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Joined: 21 Mar 2005, 09:50
Location: Italy

{{ Issue Posting Rules }}

Postby Lapo » 11 Jul 2008, 08:58


Hello everyone,
as many of the SmartFoxServer community users know we provide a lot of quick help through this forums to anyone using our software, be it a paying customer or anyone else using the demo version.

In order to provide an even better service we need to establish a simple set of rules for posting the issues, especially when dealing with very generic problems like "I can't get the user list", "I can't join a room" etc...

This will help our staff to provide a solution more quickly and without having to ask the same questions over and over.

In each post we will need you to provide the following informations:

1- SmartFoxServer version used

2- Synthetic description of the issue

3- Step by step description of how to reproduce the problem (this doesn't apply if the problem is erratic)

4- Copy and paste the SmartFoxClient debug output obtained by turning on the debug flag.

5- If the problem is related with connection issues, Flash security policy, router configuration please make sure to use the search function of this board as these topics have been extensively discussed here.


You can also post snippets of code where the problem is happening but please avoid sending big chunks of your client/server code as we're not able to provide code reviews in this board.

In case you need a code review you can contact us directly for paid support.

Issues that won't comply with the requested informations will hardly get a response from our staff.

--
the SmartFoxServer staff

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