Random app crash on iOS devices

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dare986
Posts: 1
Joined: 12 Oct 2020, 12:34

Random app crash on iOS devices

Postby dare986 » 13 Oct 2020, 08:23

Hi,

We are experiencing random app crashes  that we can't relate to anything.
Crashes are not often but happens and are completely random, no matter if it is running locally or in a production environment. Crashes sometimes occur a few times in one hour, sometimes there are none for a few days.
Crash can happen on the first app run, in the middle of purchase validation or while the app is being idle in the main menu (you just start the application and leave the device with screen on).

We tested this on multiple devices and we are experiencing the same  with all of them (various iPads, iPhone 6 to iPhone XS, etc)

Client API that we are using is 1.7.11, but the same was happening with previous versions also.
On the server side there is nothing unusual, just regular disconnection events.

Here is stack trace from client app:
Screenshot 2020-10-12 at 12.26.46 PM.png
(83.61 KiB) Not downloaded yet


Looking forward to your response.
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Lapo
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Posts: 22999
Joined: 21 Mar 2005, 09:50
Location: Italy

Re: Random app crash on iOS devices

Postby Lapo » 13 Oct 2020, 13:34

Hi,
you have mentioned multiple situations in which these crashes happen. Are they always crashing with the exact stack trace?
Also in the stack trace I can sell the chain of method calls but no the specific error that caused the problem.

Have you also tested on different versions of iOS? Or is it always the same?

Thanks
Lapo
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