Xbox 0 pings, unable to Join etc.

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v.potapov
Posts: 21
Joined: 12 Feb 2020, 06:29

Xbox 0 pings, unable to Join etc.

Postby v.potapov » 17 Dec 2020, 07:42

Hello, we've released our game on Xbox a couple of months ago and since then we encountering a bunch of strange errors related to our multiplayer mode implementation. In a short we have multiplayer mode, implemented with Smartfox library, which represents lobby (list of rooms), and rooms (an entity which every user can create, join, leave, be banned from etc.). Many of users complain about inability to join room/lobby, some of them are unable to see other players in room - in this situation they are seen with 0 ping to other "normal" players.

From our side we have made many tries to detect and reproduce such errors, but at this time we are still looking for solution. We've also been released on other platforms, but those behaviours are mostly detected on Xbox. We would like to ask maybe if you can advice some steps/tools which can help us? Maybe the reason is in the Xbox hardware network model? For tcp/udp connections we use 9933 and 9934 ports, maybe somehow console system can block them? Any help would be appreciated! Thanks in advance.
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Lapo
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Re: Xbox 0 pings, unable to Join etc.

Postby Lapo » 17 Dec 2020, 09:27

Hi,
I imagine the client is built with Unity, correct?
Are there any specific errors that you've found running on Xbox? Maybe those could provide a clue.
Especially when failing to join a Room/Lobby there should be traces on both sides of the communication. I think it would be particularly interesting to see what's going on the client side, in terms of error messages.

Maybe the reason is in the Xbox hardware network model? For tcp/udp connections we use 9933 and 9934 ports, maybe somehow console system can block them?

I don't think so, otherwise players would not even be able to connect. If you're connected and logged in ports are working perfectly fine.

Let us know.
Lapo
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gotoAndPlay()
...addicted to flash games
v.potapov
Posts: 21
Joined: 12 Feb 2020, 06:29

Re: Xbox 0 pings, unable to Join etc.

Postby v.potapov » 10 Feb 2021, 10:41

Hi Lapo,
Yes, client is Unity. According to our support department where was couple of cases when players were complaining from specific regions like New Zeland etc., so we suggest them to set vpn on a wi-fi router, after they did it - complaining messages stopped to appear. For now we can't be sure that reason lies on Internet providers side, but this is at least something.

Regards,
Vas
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Lapo
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Posts: 22999
Joined: 21 Mar 2005, 09:50
Location: Italy

Re: Xbox 0 pings, unable to Join etc.

Postby Lapo » 10 Feb 2021, 18:46

Hi,
it is expected that a minority of player will have connection issues of some kind, and this is valid for any server not just SFS2X.
As long as the incidence of the issue is within 4-5%, it can be normal. More would require further investigation, outside of the client connection/ISP.

Cheers
Lapo

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gotoAndPlay()

...addicted to flash games

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