Lincense Disconnected

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Mrm83
Posts: 99
Joined: 17 Dec 2017, 04:02

Lincense Disconnected

Postby Mrm83 » 16 Apr 2020, 13:09

Our license suddenly got disconnected from our server, IP is the same as registered.

Tried reloading on admin it doesn't work.
I disconnected from SFS License tool and then tried reloading it from our server, it doesn't work.

How can I reload the license without restarting the server?
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Lapo
Site Admin
Posts: 21522
Joined: 21 Mar 2005, 09:50
Location: Italy

Re: Lincense Disconnected

Postby Lapo » 16 Apr 2020, 14:15

Hi,
please check the log files for details. You should find specific errors related to reloading the license.
Then get in touch with us via our support@... email box and send us the details.

(don't post here as logs may contain private info/details)

Thanks
Lapo
--
gotoAndPlay()
...addicted to flash games
Mrm83
Posts: 99
Joined: 17 Dec 2017, 04:02

Re: Lincense Disconnected

Postby Mrm83 » 16 Apr 2020, 15:02

I dont see any errors in smartfox.log.

What am i looking for? any key words I could use to search?

Update:
I had to kill the server thus kicking everyone offline, we can't have the ccu limited to 100 =(
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Lapo
Site Admin
Posts: 21522
Joined: 21 Mar 2005, 09:50
Location: Italy

Re: Lincense Disconnected

Postby Lapo » 16 Apr 2020, 16:53

Check the server logs when the server boots up. Does it acquire the license? If not there will be an error logged.
Also you said you tried reloading the license from AdminTool. At the time you did it you will see several message in the log files, such as:

Code: Select all

18:55:30,093 INFO  [pool-2-thread-1] v2.SmartFoxServer     - Validating license... (this process may take a few seconds)
18:55:30,605 INFO  [pool-2-thread-1] v2.SmartFoxServer     - Connection with the License Server established
18:55:30,605 INFO  [pool-2-thread-1] v2.SmartFoxServer     - License validation successful

Or error messages, if it failed.

Let us know via email.
Thanks
Lapo

--

gotoAndPlay()

...addicted to flash games
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Bax
Site Admin
Posts: 4515
Joined: 29 Mar 2005, 09:50
Location: Italy
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Re: Lincense Disconnected

Postby Bax » 17 Apr 2020, 07:38

The logs should report the cause why the license was reverted to 100 CCU. Searching for "license" you should find a log entry reporting an error code.
Paolo Bax
The SmartFoxServer Team

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