Upgrade Server|license error|waiting online

Post here your questions about SFS2X. Here we discuss all server-side matters. For client API questions see the dedicated forums.

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steve13627
Posts: 50
Joined: 06 Dec 2016, 06:27

Upgrade Server|license error|waiting online

Postby steve13627 » 09 May 2018, 09:48

Hi admin site,


We just upgraded the server from version 2.7.0 to 2.13.x. Everything is ok but the license, we have concurrency user limitation as 100.
We have bought the license for version 2.7.0. Can we migrate the license to the new server(2.13.X). if yes, could you provide the document(URL) to guide us how to do this? It's quite urgent for us, please give us some help.
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Lapo
Site Admin
Posts: 23007
Joined: 21 Mar 2005, 09:50
Location: Italy

Re: Upgrade Server|license error|waiting online

Postby Lapo » 09 May 2018, 14:33

Hi,
when the server boots up it will acquire the license and tell you the details in the logs.
If there's an error you will also find it in the logs.

Please make sure to check the logs at startup and let us know.
If the log transcript includes identifying data (such as company name etc...) reply to use via private message or send us an email to support@... (with a reference to this post)

Thanks
Lapo
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