My license gets reset to community license!

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Zenith
Posts: 32
Joined: 09 Oct 2017, 09:57

My license gets reset to community license!

Postby Zenith » 20 Jan 2018, 07:01

Hi,
I have purchased Smartfoxserver Elastic license and set it up properly.

It worked fine for some hours but then switched back to community license with 100 player limit. My elastic license is with 250 player limit.

Why is it switching automatically?
User avatar
Lapo
Site Admin
Posts: 20049
Joined: 21 Mar 2005, 09:50
Location: Italy

Re: My license gets reset to community license!

Postby Lapo » 20 Jan 2018, 10:36

Hi,
for licenses issues you need to send us an email to support[at]smartfoxserver.com.

In the mail copy and paste the logs of the server startup. If an error occurs during the license check you will find a specific error code and message such as this:

Code: Select all

10:37:25,759 WARN  [main] v2.SmartFoxServer     - Your time-limited license is expired
10:37:25,759 WARN  [main] v2.SmartFoxServer     - Activating Community Edition mode
10:37:25,764 INFO  [main] v2.SmartFoxServer     - License loaded:

==========================================
LICENSE DETAILS
------------------------------------------
Type            : Community Edition
Max users       : 100
==========================================

Thanks
Lapo
--
gotoAndPlay()
...addicted to flash games
Zenith
Posts: 32
Joined: 09 Oct 2017, 09:57

Re: My license gets reset to community license!

Postby Zenith » 20 Jan 2018, 16:22

Lapo wrote:Hi,
for licenses issues you need to send us an email to support[at]smartfoxserver.com.

In the mail copy and paste the logs of the server startup. If an error occurs during the license check you will find a specific error code and message such as this:

Code: Select all

10:37:25,759 WARN  [main] v2.SmartFoxServer     - Your time-limited license is expired
10:37:25,759 WARN  [main] v2.SmartFoxServer     - Activating Community Edition mode
10:37:25,764 INFO  [main] v2.SmartFoxServer     - License loaded:

==========================================
LICENSE DETAILS
------------------------------------------
Type            : Community Edition
Max users       : 100
==========================================

Thanks



Hi just sent the mail at support email.
Please inform me of the solution as soon as possible. I am loosing players as it kicks all players out and leaves only 100.


20 Jan 2018 | 16:16:33,383 | WARN | pool-3-thread-1 | smartfoxserver.v2.SmartFoxServer | | Your SmartFoxServer 2X installation seems to be corrupted; please proceed with a re-installation
20 Jan 2018 | 16:16:33,383 | WARN | pool-3-thread-1 | smartfoxserver.v2.SmartFoxServer | | Error [303] occurred; please send the error code to the SmartFoxServer team at support@smartfoxserver.com.
If you are using an IP-bound license, please also send your license file, otherwise send your license code
20 Jan 2018 | 16:16:33,404 | WARN | pool-3-thread-1 | smartfoxserver.v2.SmartFoxServer | | Reverting to Community Edition mode
20 Jan 2018 | 16:16:33,404 | INFO | pool-3-thread-1 | smartfoxserver.v2.SmartFoxServer | | License loaded:

==========================================
User avatar
Lapo
Site Admin
Posts: 20049
Joined: 21 Mar 2005, 09:50
Location: Italy

Re: My license gets reset to community license!

Postby Lapo » 22 Jan 2018, 09:32

We sent a reply.
Cheers
Lapo

--

gotoAndPlay()

...addicted to flash games
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Bax
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Posts: 4385
Joined: 29 Mar 2005, 09:50
Location: Italy
Contact:

Re: My license gets reset to community license!

Postby Bax » 22 Jan 2018, 09:33

As the error reported, there seems to be a corruption in your installation of SFS2X. Please reinstall it in a separate folder, move your configuration file, zone file and extension and try again.
Paolo Bax
The SmartFoxServer Team

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