READ: Issues posting rules
READ: Issues posting rules
When posting an issue or bug report please make sure to add all the details as requested below:
1 » SmartFoxServer version used
2 » Client technology and client API version (which is found in the version property of the main SmartFox object instance)
3 » Concise description of the issue
4 » Specify if the problem is happening while testing locally or in production, or both
5 » Specify if the problem is intermittent or it happens all the times. If the latter, provide a step by step description of how to reproduce the problem
6 » Check your server side logs for errors that might be related and post them here as well. Logs are found under SFS2X/logs/smartfox.log
7 » If the problem is detected via the AdminTool please post the relevant screenshots with the report.
8 » Post the relevant snippets of client/server code where appropriate, but make sure to trim all the code that is irrelevant (such as rendering, other game logic etc...)
9 » If your server is in an unresponsive state (e.g. doesn't respond to client requests or AdminTool) DO NOT restart it immediately. Instead please capture a Thread Dump and send it to us. Follow these simple instructions to obtain the report: http://www.smartfoxserver.com/forums/vi ... 18&t=14458.
NOTE:
Issues posted without the requested details will take longer time to be processed, because we'll wait until all the necessary information is provided.
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the SmartFoxServer staff
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