Issues posting rules

Post here your questions about the OpenSpace 1.x or notify bugs and suggestions.

Moderators: Lapo, Bax

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Issues posting rules

Postby Bax » 23 Sep 2009, 16:28

Hello everyone,
as many of the SmartFoxServer community users know we provide a lot of quick help through this forums to anyone using our software, be it a paying customer or anyone else using the demo version.

In order to provide an even better service we need to establish a simple set of rules for posting the issues, especially when dealing with very generic problems or long console outputs.

This will help our staff to provide a solution more quickly and without having to ask the same questions over and over.

In each post we will need you to provide the following informations:

1- Synthetic description of the issue

2- Step by step description of how to reproduce the problem (this doesn't apply if the problem is erratic)

3- Copy and paste the OpenSpace debug output obtained by turning on the debug/log flag.

You can also post snippets of code where the problem is happening but please avoid sending big chunks of your client code as we're not able to provide code reviews in this board.

Issues that won't comply with the requested informations will hardly get a response from our staff.

For OpenSpace v2.x related questions and issues, please use the appropriate forum.

the SmartFoxServer staff
Last edited by Bax on 29 Mar 2010, 08:19, edited 1 time in total.

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