Thanks Lapo, Will it be enough to log the network data on an operating system level? Or do we need the data from the hardware level (i.e. switch?) because that will not be available for us. Just to be sure, have you scrolled through the error log I posted? Because it sounds you refer to this message...

Hi Lapo, thanks for your response! To answer your question: Incoming data continues to be processed, the values for read packets and read bytes increase while the count of written bytes is stuck. I will have a look at dumping the threads from within the code, thanks for the hint! Unfortunately we ha...

Hi Lapo, so today it happened again and this time, the logs give a detailed explanation of what is happening (and specifically, in which order), so it should help a lot to debug whats going on. At 12:26 I received an alert that users were dropping from the live server in all our games because the se...

Hi Lapo,

thanks for the info. With the help from your email I have now prepared the stats logging and updated the server to 2.13.3. I will report back if I can gather more insights into the problem.

Cheers,
Ruben

Yes it is the extension queue. However the problem only appears on 2.13.0 and 2.13.1 (2.13.2 only installed yesterday). The last 3 months we were switching back to 2.11.0 and the problem is not happening there. But we are publishing to HTML5 now so we need binary wss protocol. The load on the server...

By default we are running 512 threads each on extension and system queue with backups of 128 threads each because we need to call Facebook and our own servers in the USER_LOGIN event. But in our current case, there seems to be another problem where the queue gets very full and the backups are trigge...

Hey Lapo, what is the log level for these logs? WARN or INFO? I do see these in our logs: Ext :: Queue size is big: 8658, but all backup thread are already active: 1606 So thread queue backups were happening and reached the limit, however, there are no traces like this: Added X new threads, current ...

Hello,

I wonder if we are also seeing an out of memory problem on our machine.. Are there any logs by smartfox when an our of memory error happens? If not, how would we detect that the memory limit is reached on a production Ubuntu system?

Thanks in advance

Hi Bax,

thanks! The build is working now in IE11 so the suggested fix solved the problem. I will also keep an eye out for a new release of the client API, but we got it working which is the most important part

Cheers

Thanks Paolo, great news!

I will forward this internally and let you know if this solves the problem for us.

Kind regards,
Ruben

Hi team, we are currently having an error with the JS client API 1.7.10 in the browser Internet Explorer 11. The message is "'Symbol' is undefined" and it results in the whole SFS2X-API not being initialized and hence not available. It seems that in version 1.7.10 of the JS API you are usi...

Hi genar, I think you got a wrong idea about the tables. You don't need one table per user. You can have a single table for the messages for all users, maybe call it "messages". The table would contain several columns: id (primary key), text (the message), sender (id of the user who sent t...

Hi Lapo,

thanks, have you seen the screenshot I attached? _smartFox is definitely null there. Also thanks for the updated client API!

Kind regards,
Ruben

Ok I am shooting a wild guess here: It looks like the _smartfox variable is null and the _smartfox variable is trying to be accessed when a user duplicate is found. The error pops up immediately after connecting to the server, possibly before the _smartfox variable is initialized. So maybe another u...

Okay no worries, I got the error earlier then expected :) Here is the stack trace: com.smartfoxserver.v2.entities.managers::SFSUserManager/addUser at /Users/Paolo/gotoAndPlay/gotoAndPlay/SmartFoxServer.2X/API/AS3/src/com/smartfoxserver/v2/entities/managers/SFSUserManager.as:78 com.smartfoxserver.v2....