Smartfox suddenly reverting to community edition

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oferr
Posts: 14
Joined: 06 Jul 2016, 06:36

Smartfox suddenly reverting to community edition

Postby oferr » 24 Mar 2018, 03:44

Hi,
We have several smartfox servers on our production system. Each one has its own perpetual license which is dynamically assigned to its IP.
Tonight, all of a sudden, one of the servers suddenly reverted to community edition (without us touching the system at all). When checking the licenses administration page, everything seems to be ok, and it shows that the license is allocated to the correct IP of the server.
This is extremely critical for us, since this is a production server.
Please advice!

Thanks.
User avatar
Lapo
Site Admin
Posts: 22999
Joined: 21 Mar 2005, 09:50
Location: Italy

Re: Smartfox suddenly reverting to community edition

Postby Lapo » 24 Mar 2018, 09:13

Please check the logs there must be a message at the time of the license switch.
You can get in touch with us at support@... with the details of the error.

Thanks
Lapo
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